ets
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Frequently Asked Questions

 

Location/Access

Where is European Test Services (ETS) BV located?

ETS and the Test Centre are located on the ESA ESTEC site in the Netherlands with the address:
Keplerlaan 1, 2201AZ Noordwijk, The Netherlands.

How do I get access to your site?

Before your arrival you should announce the names of the persons to your ETS contact. At arrival personal badges will be available at the ESTEC gatehouse, you can park your car on the ESTEC parking area inside the fences.
To enter the site your valid ID card or passport is mandatory!

During which times and which days do I get access to your site?

After we announce you at the gate for testing, you will receive a magnetic badge that gives you 24 hours access to the site including the weekends. Thus you can enter the site outside ETS working hours to perform your preparation activities.

Which hotels are you recommending for our overnight stay?

We recommend hotels close to ETS/ESTEC in the village of Noordwijk. When ordering via the ESTEC Travel Office (BCD Travel), ESTEC.Traveloffice@esa.int hotel discounts are granted for the hotels in Noordwijk.

 

Shipping & Handling of Equipment

Where to should I send my equipment for testing?

You should send your equipment to: ETS/ESTEC, Keplerlaan 1, 2201AZ Noordwijk, The Netherlands. Please indicate your ETS contact on the waybill and announce your shipment to ETS five working days in advance for large shipments.

What should I do when I send my equipment from a non EU country?

ETS is not exempted from import tax and thus we advise you to send your equipment via CARNET or Temporary Export. ETS never accepts customer equipment when to be imported permanently. Note: Equipment for ESA projects only can be imported freely, the sender shall send invoice and packing list to the ESA technical responsible first and wait for approval (the goods shall thus not be sent to ETS but to ESA for tax exemption).

How do you perform truck off-/loading?

There are several ways for truck off-/loading: By 3tons fork lift truck, by 16tons overhead crane in the loading bay or by specially rented 60tons external crane and 12tons fork lift truck. In all cases the truck off-/loading is performed by external supplier, the 60tons external crane and 12tons fork lift truck are charged extra if not offered in our proposal. A waiver of recourse and the insurance form must be sent to ETS before arrival of the truck, without those documents dully signed, there will be no unloading.

Do I have to pack my equipment for return transport?

Yes, ETS personnel is not packing your equipment for return transport. After you have packed it ETS personnel can manage the truck loading but packing has to be done by the customer.

Who is cleaning my containers and auxiliary test fixtures with what cleansing agent?

Containers and auxiliary test fixtures (in case not packed in containers) are cleaned before entering the test centre by ETS contractors. For cleansing agents and methods are available: HP water spray, pressurised air, water & soap, damp cloth, dry cloth, etc.

During which hours do you perform truck off-/loading and containers cleaning?

Truck off-/loading is performed from Monday to Friday between 8:30 and 16:00. The cleaning personnel is available for cleaning from Monday to Friday between 6:30 and 14:00. In case you plan your transport arrival differently please request if personnel can be made available.

Does ETS personnel handle my equipment?

Basically ETS personnel is instructed not to touch customer hardware and instead to give support to the customer during handling: Instructions for test centre handling equipment is given to customers before use. Based on the indicated value of the equipment exceptions can be granted by the ETS managing director.

Which certifications do we need for our non-test equipment on your site?

Your non-test equipment shall be CE certified, on request you must be able to show ETS the proofing documents of your certification. Your activities on site shall be compliant to Dutch health and safety guidelines depicted on:
http://osha.europa.eu/fop/netherlands/en/legislation

 

Testing and Preparatory Activities

Who is my contact within ETS?

To check your requirements, send you a proposal and allocate a provisional testing slot your first contact is the ETS Marketing and Sales Manager. As soon as you place your order a Test Programme Manager will be designated within ETS who will be your focal point during test preparation and testing. Our Test Programme Manager will be at your disposal to assure an efficient and successful test campaign at ETS.

Do I need to fill in any forms or templates before arrival?

Yes depending on the tests, certain forms are to be filled in before we start testing:

- Insurance form

This form is mandatory for all tests: Before arrival of your equipment the form shall be sent to ETS.

- Waiver of recourse

This form is mandatory if you need our support during truck off-/loading.

- Safety Questionnaire

This form is mandatory for all customers: In case you answer one of the questions positively, the whole questionnaire must be filled in. The questionnaire shall be provided to ETS two months in advance of your arrival; submittal shorter than two months in advance may lead to test delays.

- Instrumentation templates

You shall fill in ETS data handling templates for the right configuration of our data acquisition equipment. The templates shall be provided to ETS two weeks in advance for mechanical testing, six weeks in advance for thermal testing; submittal shorter than two or six weeks may lead to delays.

- IT Templates (if offered in our proposal)

If you require any special network connections for your onsite office you shall fill in the ETS IT questionnaire for the right configuration of data connections inside the test centre. The questionnaire shall be provided to ETS six weeks in advance of your arrival; submittal shorter than six weeks may lead to delays in the data connection provision. Special connection is to be understood as “anything else than HTTP and HTTPS protocol via Test Centre WiFi network.

What inputs do you require before testing?

Specific inputs required by ETS are indicated in the work package description of the ETS proposal. Furthermore we need to receive certain forms to be filled in (see question about forms). Besides from the forms the most common required inputs are: Test specification, test procedure, instrumentation plan (in case ETS shall install sensors), schedule updates.

Do we need to bring a special fixture/adapter to mount the test article on your facility?

When receiving a facility (service), your test article will not fit directly on the offered facility: The facility is offered basically with the accompanied interface depicted in the detailed facility description. Thus a dedicated fixture/adapter is required to mount your test article onto the facility: In general the fixtures/adapters are provided by our customers, ETS also can provide fixtures and if this is the case it is mentioned in our proposal.

Do you provide bolts for test fixture/adapter installation on your facility?

For mechanical testing we have available a stock of bolts for all our facilities, nevertheless you should check if we have the bolts with the right length/material/strength before coming to us. For thermal vacuum testing you shall always bring your own bolts.

Do you provide tools?

We have a general toolbox available at every facility but the customer shall bring its own tools for manipulating his equipment since our tools might not be compatible or available when used somewhere else.

Is it allowed that our equipment may enter your clean rooms?

In case you have a doubt that your equipment is not clean enough for entering the clean rooms please inform ETS. We make sure that your equipment will be cleaned before entering the centre, contamination hazards will be covered by foil. In general equipment covered with rust, grease or wood is not accepted to enter the test area unless provisions for covering these parts (foil/paint) are discussed and accepted.

Do we have to be present at your site during the test?

Basically we require the presence of at least one representative. ETS personnel is instructed not to touch customer hardware and instead to give support to the customer. Based on the indicated value of the equipment exceptions can be granted by the ETS managing director. Normally our proposal assumes that the customer is manipulating his equipment onsite with ETS support, if equipment is to be handled by ETS without the customer this will be charged extra.

What test standards can you comply to?

We have experience with a wide range of test standards like: ECSS, MIL-STD-810, MIL-STD-461, MIL-STD-167, RTCA DO-160, IEC 61373, IEC 60068, EN 50121, ASTM D 4169 and more. If you are interested in our compliance to other standards please submit your standard to us and we will check our compliance.

Do you provide a test report and in which timeframe?

Normally ETS provides a facility data report after performing tests. The provision of the report is indicated in the ETS proposal, preliminary test data is already provided during the test. Data report delivery time is targeted at 2 weeks after test and maximum 4 weeks after test. In case you wish to receive the data report sooner please refer to your test contact.

 

Do you provide offices?

If requested and included in our proposal: Yes we provide offices with desks, chairs and cupboards on request. Phones and data connections can be provided as well.

Do you provide preparation or storage area?

Yes inside the test centre there are several preparation halls available, storage area is available on the same site.

Do you provide ICT services?

Yes we provide phones and data connections for your computer network and your computers. In general WLAN and phones are available to all customers, special network and DSL connections (request time of at least 6 weeks) are charged extra if not included in our proposal. No hardware (e.g. PC, printer, scanner, …) is provided.

Is there a restaurant or cantina available on your site?

Yes you can use the ESTEC restaurant for your lunch.

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